Refund policy

JADE HOMES, INC. Return and Refund Policy Effective Date: August 1, 2026 Last Updated: August 1, 2026

1. ELIGIBILITY FOR RETURNS We accept returns only on items that are:

 • Unused, unopened, and in original manufacturer packaging • Free from installation, cutting, alteration, or modification • In resalable condition with all original labels, tags, and documentation intact Items NOT eligible for return include: • Cut lumber, trim, or any material altered from original dimensions • Opened bags of cement, mortar, concrete mix, or stucco base coat • Used or partially used paint, stain, sealers, or coatings • Opened insulation batts, spray foam kits, or rigid foam boards • Installed or partially installed siding, roofing, flashing, or underlayment • Used tools, power equipment, or opened fastener packages • Special-order or custom-cut materials • Items marked "Final Sale" at time of purchase

2. RETURN WINDOW You have 30 calendar days from the date of delivery or pickup to initiate a return. Returns requested after 30 days will not be accepted.

3. RETURN PROCESS To start a return: 

1. Contact us at jadehomes72@datamastershub.com with your order number and reason for return 

2. Wait for our written return authorization (RA) number before shipping any items back 3. Pack items securely in original packaging with all accessories and documentation

4. Clearly mark the RA number on the outside of the package

5. Ship to the address provided in your return authorization email Returns sent without a valid RA number will be refused and returned to sender at the customer's expense.

4. RESTOCKING FEE A 15% restocking fee applies to all eligible returns. This fee covers inspection, repackaging, and inventory processing. The restocking fee is deducted from your refund amount.

5. REFUND METHOD AND TIMING Once we receive and inspect your return: • Approved refunds are processed within 5–7 business days • Refunds are issued to the original payment method only • Original shipping charges are non-refundable • If the original payment method is unavailable, store credit will be issued You will receive an email confirmation once your refund has been processed.

6. DAMAGED OR DEFECTIVE ITEMS If you receive a damaged or defective item: • Report it within 48 hours of delivery via email to jadehomes72@datamastershub.com • Include photos of the damage, packaging, and item label • Do not install or use damaged materials • We will arrange replacement or refund at no additional cost, including return shipping for the damaged item 

7. ORDER CANCELLATIONS Orders may be cancelled before shipment. Once an order has shipped, it cannot be cancelled and must go through the standard return process.

8. FREIGHT AND BULK ITEMS Returns of freight-shipped items (LVL beams, CMU blocks, rebar bundles, bulk lumber) require special handling. Contact us before attempting to return any freight item. Customer is responsible for all return freight costs unless the item was received damaged or incorrect.